...Minjung Shin; Tiffany S. Legendre; Simone P. Doudna Purpose The purpose of this research is to explore how customers cope with resource depletion through luxury service experiences and introduce a conceptual framework for restorative luxury. The conceptual model demonstrates how luxury service...

...Gonzalo Luna-Cortés Purpose Building on research on the stereotype content model ( SCM ), this research tests consumers’ expectations and the importance attached to service providers’ warmth and competence in luxury versus non-luxury service settings. Furthermore, this study aims to examine how...