Keywords: Mall experience
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Journal Articles
Journal of Services Marketing (2020) 34 (2): 177–191.
Published: 17 January 2020
...Laura Lucia-Palacios; Raúl Pérez-López; Yolanda Polo-Redondo Purpose This paper aims to demonstrate that stress is a relevant feeling to take into account in mall experience and customer satisfaction management. Furthermore, it is proposed that its effects on mall experience and satisfaction...

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