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Keywords: Mandatory gratuity
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2020) 34 (7): 983–997.
Published: 30 July 2020
... Service failures Service charge Service inclusive pricing Non-voluntary tipping policy Mandatory gratuity Blocked vengeance Blocked gratitude 04 03 2020 10 05 2020 02 07 2020 03 07 2020 Customers in North America spend an estimated $66bn a year on tips [ 1...
