... the design of health-care support services that more effectively address sexual well-being and strengthen patient-centered cancer care. Design/methodology/approach A mixed-methods research design was used. Study 1 involved semi-structured interviews with cancer patients (n = 16) to explore...

... on customers’ service evaluation and word-of-mouth (WOM) behavior, as well as to identify solutions that reduce customers’ feelings of captivity and improve their well-being. Design/methodology/approach This sequential, quantitative–qualitative, mixed-methods study draws from a survey of 1,017 customers...