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Keywords: Mobile telecommunication service store
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2013) 27 (1): 25–39.
Published: 22 February 2013
... telecommunication service store Emerging markets Customer service management Mobile communication systems China An executive summary for managers and executive readers can be found at the end of this article. Investigations in the area of human service delivery have suggested that employee...
