... and limitations of this study. Kate L. Daunt can be contacted at: DauntK@Cardiff.ac.uk © Emerald Group Publishing Limited 2012 Dysfunctional customer behavior Consumer deviance Motive Personality Servicescape Consumers Motivation (psychology) An executive summary for managers...

... decisions. Gopala Ganesh can be contacted at: ganesh@unt.edu © Emerald Group Publishing Limited 2007 Electronic commerce Motivation (psychology) Retailing Perception Consumer behaviour The fundamental reason for shopping is to buy the product or the service, and this is guided...

.... However, some employees are happy being told what to do without any concern for involvement. Employees with low perceived managerial sincerity are also low on feedback need. © Emerald Group Publishing Limited 2005 Employees Employee relations Managers Motivation (psychology...