... Personality Servicescape Consumers Motivation (psychology) An executive summary for managers and executive readers can be found at the end of this article. The activities of dysfunctional customers are recognized by both academic‐ and practitioner‐based literatures to constitute a challenging dilemma...

... decisions. Gopala Ganesh can be contacted at: ganesh@unt.edu © Emerald Group Publishing Limited 2007 Electronic commerce Motivation (psychology) Retailing Perception Consumer behaviour An executive summary for managers can be found at the end of this article. Despite the popularity...

.... However, some employees are happy being told what to do without any concern for involvement. Employees with low perceived managerial sincerity are also low on feedback need. © Emerald Group Publishing Limited 2005 Employees Employee relations Managers Motivation (psychology...