Keywords: Motive
Close
Follow your search
Access your saved searches in your account

Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles
Journal of Services Marketing (2012) 26 (4): 293–308.
Published: 29 June 2012
...Kate L. Daunt; Lloyd C. Harris Purpose This paper aims to examine the associations between individual factors (personality and demographic variables) and contextual factors (servicescape and situation‐specific variables), and the motives that drive episodes of dysfunctional customer behavior...

or Create an Account

Close Modal
Close Modal