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Keywords: Multidisciplinary review
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Journal Articles
Navigating services for consumers with disabilities: a comprehensive review and conceptual framework
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2023) 37 (9): 1132–1150.
Published: 15 September 2023
... and accessible to CwD has become imperative. However, academic literature is fragmented and thus, this study aims to provide a state-of-the-art synthesis for further theoretical development. Design/methodology/approach This study reviews 77 relevant articles in the domain using a multidisciplinary review...
