.../ Full-adoption Value co-destruction DART model MURA model Netnography Bank customers Addressing Silva et al.’s (2021) call for studies of value co-destruction, this study proposes a research model as part of a conceptual framework including a barrier, co-destruction...

... through video blogs is presented as a valuable tool to enhance the well-being of individuals confronted with infertility as these vlogs satisfy related needs of the consumers and contribute to de-tabooing. Well-being Netnography Social media Taboo De-tabooing Video blogs Patient support...

... be contacted at: victoria.rodner@ed.ac.uk 10 12 2020 14 05 2021 08 07 2021 20 08 2021 29 08 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Servicescape Qualitative research Netnography Social media e-WOM Digital...

... resulting in increased suffering of refugees. To the best of the author’s knowledge, this is the first study to examine the employee sabotage behavior in the context of serving refugees. Global refugee crisis Transformative service research Refugees Employee sabotage Netnography...

... a variety of online platforms. Online customer information creates new opportunities to design personalized and high-quality service. This paper aims to review how netnography as a method can help service researchers and practitioners to better use such data. A systematic review and analysis were...

... Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Sustainability Well-being Quality of life Netnography Service systems Service trends The goals of this paper are to explore: How do consumers and refurbishers feel about refurbishing services...

... marginalization and stigmatization to be overcome and inspire social action through the use of online support groups. Originality/value This research is unique in that it used a netnography approach to examine how vulnerable consumers interact in an online service setting, reducing self-report bias...

... communities. Linda D. Hollebeek is the corresponding author and can be contacted at: l.hollebeek@auckland.ac.nz 06 01 2016 21 04 2016 19 08 2016 22 11 2016 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Netnography...

... of virtual brand gamification in engaging customers. Design/methodology/approach – Using Samsung Nation as a unit of analysis, a mixed-methods research design using netnography and participant observation is adopted to address the research aim. Findings – Taken holistically, the findings identify...