.... Customer relations Consumers Relationship marketing Services Organizational behaviour An executive summary for managers and executive readers can be found at the end of this article. Management of customer relationships is a key activity for the enterprise. Ways of more effectively...

... teams. Additionally, investigates leader‐member exchange in the context of team‐member exchange, a relationship that provides a more robust understanding of team processes. Team working Customer service management Organizational behaviour Karen Norman Kennedy can be contacted at: knk@uab.edu...

... marketing Organizational behaviour Employees Standards Services The lifeblood of a service organization is its employees, particularly front‐line, customer contact employees. Services, unlike tangible products, are produced and consumed at the same time, making the front‐line service...

.... C. Hill, "Texas Instruments' Problems Show Pitfalls of Home-Computer Market," Wall Street Journal, June 17, 1983, p. 23. Table 1. 75 Behavioural sciences Corporate culture Marketing decision making Organizational behaviour Viruses ...