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Keywords: Participatory process
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2025) 39 (3): 180–201.
Published: 28 January 2025
...Susana Díez-Calvo; Iván Lidón; Rubén Rebollar; Ignacio Gil-Pérez Purpose This study aims to identify and map the problems of participatory processes in policymaking through a Service Design approach. Design/methodology/approach First, 50 semi-structured interviews were conducted with experts...
