...). Privacy Information Fairness Organizational justice theory Distributive justice Procedural justice Interactional justice Qualitative Zaltman metaphor elicitation technique (ZMET) Thoughts Feelings Exchange theory The first author received funding from Adplex Inc, Texas A&M University...

... deontic justice and traditional justice mechanisms. Necessary evil Dysfunctional customer behavior Interactional justice Procedural justice Distributive justice Deontic justice Positive word of mouth The notion of consumer sovereignty commonly underpins service practices. However...

... behavior triggered daily anger and daily anxiety, which, in turn, led to daily sabotage and shrunken daily service delivery, respectively. Procedural justice weakened the jaycustomer behavior – anger relationship but did not buffer the relationship between jaycustomer behavior and anxiety. The indirect...

... the effects of physical attraction, social attraction and task attraction, which are interpersonal attraction components of service staff, on interactional justice, procedural justice and distributive justice, all of which are components of service justice. This study was conducted after deriving...