...Mario Miranda Purpose This paper aims to get an understanding of the determinants of unscheduled store visits during daylight‐saving time so that retail service providers may be able to encourage shoppers to expand their purchases during their sporadic store visits. Design/methodology/approach...

...Lloyd C. Harris; Mark M.H. Goode Purpose The purpose of this paper is to present and discuss a conceptual model of purchase intentions, trust, and e‐servicescape that presents online physical environments as comprising three dimensions. It aims to develop and extend existing research into physical...

...Francesca Dall'Olmo Riley; Daniele Scarpi; Angelo Manaresi Purpose This research aims to investigate consumers' likelihood of purchasing services online in two countries, the UK and Italy, which differ significantly in the population's uptake of internet shopping. Four influences are considered...

...Wendy van der Valk; Frank Rozemeijer Purpose This paper aims to uncover the specific difficulties associated with buying services and proposes a structured purchasing process which can help organisational buyers to overcome the problems associated with services purchasing. Design/methodology...

...V.‐W. Mitchell The high cost and importance of organisational professional services together with the often uncertain outcomes can evoke significant risk in their purchase. Using the appointment of planning consultants by a public organisation as an example, the article explores the potential...