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Keywords: Qualitative techniques
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (1994) 8 (4): 25–35.
Published: 01 December 1994
... in‐group status with their supervisor. Based on these results, suggests several techniques to help organizations improve the relationships their service employees have with both customers and superiors. © MCB UP Limited 1994 Customer service Employees Qualitative techniques Relationship...
