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1-16 of 16
Keywords: Quality of life
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2026) 40 (1): 1–5.
Published: 10 November 2025
... 10 2025 08 10 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Equity Gender Role conflict Quality of life Social cohesion Reflexivity Polarization has become one of the defining features of our time. Across...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2023) 37 (8): 1004–1017.
Published: 01 May 2023
... to the circumstances and reality of each community as they promote transition from informal services to formal services. This understanding is key to reducing inequality and improving quality of life for millions of people around the world. To design these policies and programs, it is necessary to develop context...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2022) 36 (7): 877–884.
Published: 23 August 2022
... resolution to enhance individual quality of life, community eudaimonia and planet well-being. Emphasis is placed on the inclusion of under-served or disenfranchised consumers in marketing system(s) and solutions that emerge from macroservicing to facilitate access and inclusive services provisioning...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2022) 36 (8): 1076–1094.
Published: 08 February 2022
... of social participation evoke positive service satisfaction and quality of life, both of which alleviate switching intention. Originality/value This study is one of the first conclusive service studies focused on the role of elderly customers’ social participation in their long-term care experience...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2022) 36 (1): 29–43.
Published: 29 November 2021
.... Surveys Service failures Customer engagement Quality of life Persistence intention Regret Rumination Reflection Repetitive failure Weight loss Regret is a failure-linked emotion that individuals experience when realizing or imagining that the present bad situation would have been better...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2021) 35 (7): 933–946.
Published: 13 September 2021
... be contacted at: mgreene@arcor.de 29 06 2020 30 10 2020 02 03 2021 11 05 2021 19 05 2021 Service innovation Base of the pyramid Quality of life Service dominant logic (SDL) Passive innovation resistance Resourceness Context Living in poverty is a reality...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2021) 35 (6): 834–846.
Published: 19 June 2021
... middle-aged and older consumers who have already used SNS may not only help prepare a socio-demographic transformation but also increase the quality of life of middle-aged and older adults by empowering them (Bong et al., 2019). The rest of the article is organized as follows. In Section 2...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2021) 35 (3): 381–397.
Published: 16 November 2020
... facilitating effort in distinct activity types provides insights to develop strategies to drive value cocreation efforts that subsequently contribute to improvements in quality of life. Drawing on an extensive and nuanced categorization of activities, this study broadened the understanding...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2021) 35 (1): 131–143.
Published: 28 May 2020
...-T2 time frame. Pattharanitcha Prakitsuwan can be contacted at: pattharanitcha@gmail.com 29 08 2019 03 02 2020 20 04 2020 01 05 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Well-being Quality of life...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2020) 34 (5): 697–715.
Published: 07 May 2020
... beneficial for vulnerable users. Three types of benefits were identified at the individual level, namely, psychological quality-of-life, physical quality-of-life and learning. Benefits identified at the community level were: content generation and participation in the development of the community...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2020) 34 (3): 279–289.
Published: 31 March 2020
... framework integrates knowledge about service research in a new way, with insights for future service researchers, managers and public policymakers. Sustainability Quality of life Globalization Service design Service systems Technology and service Change is the law of life. And those who...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2019) 33 (6): 643–651.
Published: 26 July 2019
...Mark S. Rosenbaum; German Contreras Ramírez Purpose This paper aims to develop a conceptual framework that clarifies the social supportive role of cancer resource center services in the lives of men with cancer and its impact on their perceived quality of life. Design/methodology/approach...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2019) 33 (6): 655–659.
Published: 17 July 2019
...@uwaterloo.ca 16 02 2019 14 05 2019 21 05 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Health care Well-being Health services Service delivery Quality of life Transformational service Social connectedness Therapeutic...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2018) 32 (3): 311–321.
Published: 20 November 2017
... Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Sustainability Well-being Quality of life Netnography Service systems Service trends The goals of this paper are to explore: How do consumers and refurbishers feel about refurbishing services...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2017) 31 (4-5): 309–312.
Published: 10 July 2017
... be contacted at: MAROSEN@mailbox.sc.edu 07 05 2017 07 05 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Transformative service research Discrimination Quality of life Disabilities Consumer vulnerabilities The service...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2013) 27 (6): 472–484.
Published: 09 September 2013
... to investigate the relationships between social support and respondents' quality of life. The authors also draw on internal cancer resource center data. Findings – The results show that the type of classes respondents engage in at the center, frequency of class/activity attendance, and member-to-member...
