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Keywords: Reflective–formative modeling
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Journal Articles
Redefining service convenience: developing and validating the inclusive service convenience ( INSCON ) scale
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2026) 40 (4): 559–575.
Published: 15 January 2026
...-order reflective–formative model. Nomological and predictive validity were confirmed via the scale’s relationship with tourist satisfaction. Findings The final INSCON scale consists of 19 items across five conceptually defined dimensions: accessibility, social inclusion, assistance, safety...
