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Keywords: Refugee integration
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2025) 39 (8): 916–931.
Published: 29 September 2025
... service experience framework, which focuses on institutional enablers of refugee integration, and El Jurdi et al.’s (2025) migrant customer journey framework, which emphasizes refugees’ agentic strategies across different service touchpoints. While both frameworks highlight structural...
