...Rebekah Russell-Bennett; Michael Jay Polonsky; Raymond P. Fisk Purpose The purpose of this paper is to propose a new service framework for managing nature and physical resources that balances the needs of people and planet. Design/methodology/approach The process used in this paper was a rapid...

... as occurring at the onset of customer journeys (Boenigk et al., 2021b), we argue that it may also happen episodically during the service delivery process of a service exchange that a customer is eligible for. Given that resources can be integrated, used and shared by actors (or individuals...

...Tram-Anh Ngoc Pham; Jillian Carol Sweeney; Geoffrey Norma Soutar This study lends support to a holistic approach to health service that requires the mobilization of networks of resources to encourage customers’ engagement in a broad range of activities. Understanding the resources...

...Loïc Plé Loïc Plé can be contacted at: l.ple@ieseg.fr 02 02 2015 16 05 2015 18 09 2015 28 09 2015 © Emerald Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only Noting that resource integration is a pivotal...

... firms. The proposed framework (see Figure 1) is intended to be suggestive and can be further modified and empirically tested. As can be seen from Figure 1 , the key elements of the model of internationalization of services firms are: firm level resources (e.g. market orientation, entrepreneurial...

... of this study have important theoretical, marketing, and managerial implications that are presented and discussed. Superior skills and resources Performance is a function of competitive advantage achieved by turning a source advantage resulting from superior skills and resources into a competitive...