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Keywords: SST adoption
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2022) 36 (4): 476–481.
Published: 25 October 2021
... and service SST adoption SST usage Service technology Post-pandemic service delivery “It’s déjà vu all over again.” –Yogi Berra Although the loss of life makes any comparison difficult, from a strictly service operations and delivery perspective there appears to be an interesting...
