... Emerald Publishing Limited Licensed re-use rights only Motivating resilience Reducing turnover Frontline employee adversity Customer-facing sales roles Service contexts Media coverage of frontline worker trauma and rising pressures spiked in the early 2020s with headlines ranging from...

... and Management . London : Sage   2003 . © Emerald Group Publishing Limited 2004 --> Service contexts Management styles Internal marketing Management competencies This part focuses on contemporary managerial issues, which are thought provoking and challenging. The main contribution...