...Sabine Benoit; Sonja Klose; Andreas Ettinger Purpose Demand for service convenience, defined as a consumer’s perception of minimized time and effort spent to obtain a service, has increased in conjunction with certain sociocultural and demographic changes. Previous research notes the significance...

...Shalom Levy Purpose – This paper aims to evaluate the relationship between the customer’s relative usage levels of online banking services and bank loyalty, and to examine the effect of customer satisfaction with the quality of online banking services and services’ convenience...

...Alison Elizabeth Lloyd; Ricky Y.K. Chan; Leslie S.C. Yip; Andrew Chan Purpose – The domain of service convenience remains relatively unexplored. However, as time pervades all aspects of consumption, the value placed on time is likely to influence the importance of convenience. Prior studies call...

... moderators: service convenience and the social servicescape. The moderating effects are tested in two service settings: retail and hedonic (concert). Design/methodology/approach A survey of 270 customers at kitchen display showrooms and 320 concert‐goers was undertaken. The results were analysed using...