...): Authors’ own work Human–robot interactions Organizational frontlines Value co-creation Relationship orientations Service interactions University of Western Australia Future Fund Research Awards This research is funded by the University of Western Australia Future Fund Research...

... 14 10 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Consumer vulnerability Experienced vulnerability Observed vulnerability Unobserved vulnerability Service interactions Platform governance Digital platforms Service...

...Ameer Ali; Maya Khemlani David; Abdul Razaque Channa Purpose This research aims to explore how racist language in service interactions in the health and education sectors affects service consumers belonging to the Sheedi community in Pakistan’s Sindh province. This research questions the use...

... in how individuals anticipate the transition into a new social role and the adaptation strategies they adopt (Hopkins et al., 2006). Successful aging Well-being Aging consumer Life course paradigm Service interactions Population aging is a worldwide demographic phenomenon...