...Saeed Zal; Lin Guo; Chuanyi Tang; Junzhou Zhang Purpose This paper aims to investigate the role of the service provider in determining customer satisfaction in sharing economy services. The authors sought to examine how the intrinsic and extrinsic cues along with their interactions influence...

...Todd Pezzuti; Meghan E. Pierce; James M. Leonhardt Todd Pezzuti can be contacted at: tpezzuti@gmail.com Service providers can increase language homophily between themselves and their consumers by using the sounds, words, gestures and expressions commonly used by their consumers...