... to question original theoretical frameworks and show situations in which they require modification. Originality/value This work suggests that researchers may be overemphasizing the silo aspects of the field and underestimating the lack of completeness of the service science field. Conceptual Service...

... the viewpoints of academics with practical service innovation activities and empirically shows that service innovation is dissimilar, depending on various organization characteristics. © Emerald Group Publishing Limited 2013 Service science Service innovation Classification Innovation...