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Keywords: Service usage level
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2014) 28 (4): 292–299.
Published: 08 July 2014
... Publishing Limited 2014 Loyalty Service convenience Satisfaction with online service quality Service usage level An executive summary for managers and executive readers can be found at the end of this issue. In response to market competition (Flavian et al., 2004...
