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Keywords: Service-dominant logic (SDL)
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Journal Articles
Social mindfulness as an institutional arrangement to promote service employee well-being
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2025) 39 (8): 901–915.
Published: 04 November 2025
... interventions Psychological safety Service-dominant logic (SDL) Social mindfulness Discussions surrounding the struggles of service employees have intensified, drawing attention to the persistent challenges they face in the workplace, with recent reports highlighting the physical and emotional toll...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2024) 38 (10): 44–65.
Published: 01 October 2024
... purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Value co-creation Well-being Service ecosystem Service-dominant logic (SDL) Value co-destruction Dysfunctional...
Journal Articles
Transformative value, communities and service designs for sustainability
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2024) 38 (7): 911–924.
Published: 22 August 2024
...Nicholas Catahan Purpose The purpose of this transformative service research (TSR) is to apply, innovate on and extend the understanding of service-dominant logic (SDL) perspectives, sustainable service ecosystem design ideas, transformative value and meeting sustainable development goals (SDGs...
Journal Articles
From service to social innovation with a service-dominant logic approach
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2023) 37 (2): 201–215.
Published: 27 July 2022
...Andrés Barrios; Sonia Camacho; Catalina Estrada-Mejia Purpose This paper aims to explore the intersection between service and social innovation, using a service-dominant logic (SDL) ecosystem approach to analyze how service innovations cocreate transformative value for individuals and communities...
Journal Articles
Internal market orientation as a value creation mechanism
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2019) 33 (2): 233–244.
Published: 08 April 2019
...Achilleas Boukis Purpose This paper aims to re-examine the nature, aim and scope of internal market orientation (IMO) and introduce it as a value creation mechanism for the firm’s internal market. A service-dominant logic (SDL)-based perspective of the IMO notion is advanced, and the key steps...
