... is provided leading to the hypothesized model. Following development of the theoretical model, we present research methods, results, a discussion of the theoretical, managerial implications and a conclusion. Store environments Servicescapes Behavioural intentions Service quality Shops Customer...

... limitations/implications Future research could examine changes in shopping behaviour from the switch back of the clock when DST is over. Practical implications Grocery stores who employ more resources, hoping to take advantage of the increased consumer inclination to visit stores during daylight‐saving...

...‐channel strategies, and an examination of consumers' satisfaction with their shopping experiences. Originality/value The authors propose a broader approach than existing ones. It is not restricted to an online channel; it integrates consumers' interaction with products; and it enables a comparison...

...John J. Burnett Examines the plight and characteristics of a sample of mobility‐disabled consumers and, using primary information, looks at their sources of information, shopping patterns and decision criteria. Shows that the mobility disabled represent a unique market compared with the nondisabled...