... Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Service ecosystems Transformative service research Service co-creation Social identity Health care Referral Leakage Service management Health services Social networking Engaging patients more in their own...

... inclusion for LGBTQ consumers and religious freedom for service providers is examined by identifying appropriate strategies that address this conflict and reviewing how differing religious perspectives influence perceptions of LGBTQ consumer rights, all building off the social identity threat literature...

... coherent domains: the desire for social contact; fellow customer behaviour; and social identity issues are identified to interconnect a fragmented diversity of literature. Many themes for future research directions in the study of CAD-related CCI are identified. Research limitations/implications...