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Keywords: Social learning theory
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing 1–16.
Published: 14 July 2026
... Social Learning Theory to the domain of customer complaints by identifying network prominence and customer dependence as boundary conditions, and provides robust empirical evidence using large-scale longitudinal network data. Corresponding author Laien Huang huanglaien@bupt.edu.cn 21 10...
