... can be contacted at: jsuh@ksu.edu © Emerald Group Publishing Limited 2006 Trust Culture Service delivery Relationship marketing South Korea United States of America An executive summary for managers and executive readers can be found at the end of this article. The term...

... Limited 2006 Employee behaviour Empowerment Training Job satisfaction Customer service management Hotel and catering industry South Korea An executive summary for managers and executive readers can be found at the end of this article. The delivery of service occurs...

...Michel Laroche; Kui‐Son Choi; Hanjoon Lee; Chankon Kim; Sunhee Lee Purpose Aims to investigate the structural relationships between out‐patient satisfaction and service quality dimensions under a South Korea health care system where patients have substantial freedom in choosing their medical...

... has truly become the “world wide web” and is experiencing tremendous growth around the globe. In fact, the country with the highest proportion of consumers with household, high‐speed internet service in the world is not in North America or Europe, but rather South Korea (see Ihlwan, 2001). To combat...

... MCB UP Limited 1997 Consumer behaviour Fast‐food industry International marketing National cultures South Korea USA The growth of service industries is playing a significant role in the US economy (Bateson, 1992; Cronin and Taylor, 1992; Ginsberg and Vojta, 1981). By 1992...