... to evaluate and customer trust is believed to be particularly important (Singh and Sirdeshmukh, 2000 ; Liljander and Roos, 2002). In Spain, there are three main types of garages. First, there are the manufacturer's garages or authorised repair shops, which are principally used during the car warranty...

... Customer satisfaction Public sector organizations Spain Fundamental pillars The concepts of perceived quality and satisfaction are two of the fundamental pillars of recent marketing research. Together with this, or perhaps precisely due to it, one of the extensions of marketing...