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Keywords: Statistical process control
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (1996) 10 (1): 35–55.
Published: 01 February 1996
... are investigated. Although these procedures look formidable, especially if performed at the operational level, research indicates that technology in the form of highly accessible and more powerful personal computers has made it possible to automate statistical process control procedures and to give technicians...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (1992) 6 (1): 5–14.
Published: 01 January 1992
... © MCB UP Limited 1992 Gap analysis Kaizen Service quality Statistical process control ...
