... mediate the impact of loyalty programs on bystanders’ satisfaction. As expected, the results show that a green loyalty program is as effective as a standard program in elevating members’ satisfaction. Furthermore, findings from a moderated mediation analysis indicate that status perceptions mediate...

... any type of service encounter,and that expectations will vary from one service to another and also from one customer to another. © MCB UP Limited 1990 Age groups Consumer attitudes Language Service industries Service quality Status COURTESY AND FRIENDLINESS: CONFLICTING GOALS...

... success depends on recognition of this fact and appropriate advertising. © MCB UP Limited 1989 Advertising Marketing National cultures Status CROSS-CULTURAL PERSPECTIVES ON THE DYNAMICS OF PRESTIGE Richard T. Garfein Our need for prestige is one of our most closely guarded secrets. If we...