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Keywords: Technical anxiety
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2014) 28 (1): 60–70.
Published: 04 February 2014
.... Dr Joel E. Collier can be contacted at: jcollier@cobilan.msstate.edu © Emerald Group Publishing Limited 2014 Control Convenience Hedonic Self-service technology Technical anxiety Utilitarian An executive summary for managers and executive readers can be found at the end...
