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Keywords: Tipping behavior
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2025) 39 (2): 154–164.
Published: 20 January 2025
... and Han, 2019 ; Ryu et al., 2012). Hana Medler-Liraz can be contacted at: hanamedl@mta.ac.il 23 06 2024 17 11 2024 21 12 2024 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Flirting Rapport Tipping behavior...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2020) 34 (7): 955–966.
Published: 19 May 2020
... understanding the root causes of customer incivility can contribute to a better understanding of incivility and tipping behavior, have financial repercussions and shed light on more objective and accurate service related outcomes, unlike perceptual, more subjective service reports. Second, it remains unclear...
