... performance and turnover intent. As Lassk et al.’s (2004) results supported this general “employee attitudes → CMS → employee job outcomes” structure, it will be utilized and expanded upon in this study of ECMS. In this study, only a set of potential antecedents that have been established...

...). Preventing emotional exhaustion in frontline employees and helping them stay on the job is an important topic for emotional labor research. The research also investigates which types of commitment influence emotional exhaustion and turnover intentions significantly. Design/methodology/approach – Data...