Keywords: Universities
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Journal Articles
Journal Articles
Journal of Services Marketing (1994) 8 (3): 27–39.
Published: 01 September 1994
... Students Universities The importance of examining consumer complaint behavior stems from its value in identifying different provider limitations and, thus,suggesting necessary adjustments. As the author of a recent study states: “Complaints offer a unique opportunity to correct problems,provide...
Journal Articles
Journal of Services Marketing (1994) 8 (2): 57–62.
Published: 01 June 1994
...Gail Tom; Laura Elmer Investigates the effect of alumni ownership of university insignia goods and related alumni contribution behavior. Two distinct measures of alumni contribution behavior‐willingness to give and actual contribution behavior‐were used in this study. Willingness to give...

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