... the future retail banking structure will consist of a few banks and many banks will rely on the internet as their main distribution channel (Jayawardhena and Foley, 2000). © Emerald Group Publishing Limited 2010 Virtual banking United Kingdom Customer satisfaction Customer services quality...

... information transparency and these three generic types of privacy. This study shows that, unlike the first two types of privacy, individual privacy of customers is given less concern by most e‐service providers. Privacy Virtual banking Data security An executive summary for managers and executive...

... of the paper lies in the light shed on usage behaviour and attitudes, and in the practical implications of these findings for service providers. © Emerald Group Publishing Limited 2006 Information services Communication technologies Virtual banking Invoicing Internet shopping An executive...