... experiences support coping with resource depletion and facilitates resource restoration. The conceptual framework also delineates that the restorative luxury process is a precursor to transformative well-being experiences. Design/methodology/approach The luxury spa industry was chosen as the context...

... this affects tipping behavior. Three experiments were conducted with US participants to determine how the focus on emotional burdens of service work affects willingness to tip lower level service employees. Customer service Wellness Well-being Experimental design Frontline service employees...

.... Research limitations/implications Given the expanding role of the transformative service research (TSR) paradigm in the services marketing domain, especially given its emphasis on exchanges that influence consumer and societal well-being and the reality that many socially unacceptable services profoundly...