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Keywords: emotion-focused coping
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2021) 35 (6): 755–773.
Published: 17 August 2021
... 29 07 2020 19 01 2021 25 05 2021 07 06 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Customer captivity Service evaluations Negative word of mouth emotion-focused coping Customer vulnerability Mixed methods...
