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Volume 2, Issue 6
1 June 1992
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 2, Issue 6
Research Article| June 01 1992

Viewpoint It′s simple but not easy Available to Purchase

Peter Hillman
Peter Hillman
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1992
Managing Service Quality: An International Journal (1992) 2 (6): 313–315.
https://doi.org/10.1108/09604529210029560

Discusses the importance of recognising people′s contribution as an integral part of TQM, suggesting that it is recognition, and perhaps reward, for individual and team contributions, that helps to maintain both enthusiasm for and momentum of TQM.

Keywords:
TQM, PERSONNEL PSYCHOLOGY, RECOGNITION, Rewards
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© MCB UP Limited
1992
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