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Journal Articles

Viewpoint It′s simple but not easy

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Peter Hillman
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1992) 2 (6): 313–315.
https://doi.org/10.1108/09604529210029560
Published: 01 June 1992
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Journal Articles

Viewpoint Individuals are rarely perfect but sometimes a team can be

Available to Purchase
Peter Hillman
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1992) 2 (5): 245–246.
https://doi.org/10.1108/09604529210029434
Published: 01 May 1992
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