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Volume 3, Issue 2
1 February 1993
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 3, Issue 2
Research Article| February 01 1993

The bustle of Brussels Available to Purchase

Y. Mathieu
Y. Mathieu
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1993
Managing Service Quality: An International Journal (1993) 3 (2): 457–459.
https://doi.org/10.1108/EUM0000000003158

Sheds light on the introduction of total quality to public services. Examines the management contract for STIB, Brussels′ transport company. Reviews the four key principles established in drawing up the total quality management contract between STIB and the Brussels region, the terms and conditions of the contract, and finally methods of evaluating results.

Keywords:
BELGIUM, Contracts, PUBLIC SERVICES, TQM
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© MCB UP Limited
1993
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