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Volume 3, Issue 6
1 June 1993
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 3, Issue 6
Research Article| June 01 1993

Creating a Professional Measure

Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1993
Managing Service Quality: An International Journal (1993) 3 (6): 51–54.
https://doi.org/10.1108/EUM0000000003206

Developing an accurate standard of service quality within professions which require specialist knowledge is not easy. Outlines the measures which have been developed by the Metropolitan Police, the Environmental Health Department of Braintree District Council and parts of the Legal profession.

Keywords: SERVICE QUALITY, PROFESSIONS
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© MCB UP Limited
1993
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