Total quality management – what isn’t it?

Independent Total Quality Consultant, who has worked with a wide variety of organizations in all sectors of industry and the public service. He is author of Quality through People, Total Quality – The Great Trek, and many other workbooks and articles. He chaired the British Quality Foundation’s working party on the “principles of TQM” and is also a member of the IEE Professional Group advising the Institute on TQM. He can be contacted on 01787 461227, or Freepost, Sible Hedingham, Essex, CO9 3BR.