Skip to Main Content
Article navigation
Volume 5, Issue 2
1 April 1995
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 5, Issue 2
Case Report| April 01 1995

Winning the European quality award – a Xerox perspective Available to Purchase

Franz Sherer
Franz Sherer
Managing Director, Rank Xerox, Germany.
Search for other works by this author on:
This Site
PubMed
Google Scholar
Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© Company
1995
Managing Service Quality: An International Journal (1995) 5 (2): 28–32.
https://doi.org/10.1108/09604529510796340

Describes the history of the Xerox Corporation, from the 1950s to the present day, explaining how it won the European Quality Award and outlining recommendations for those companies that would like to follow in its footsteps.

Keywords:
Awards, Europe, Quality, Recommendations
© Company
1995
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Please enter valid email address.
Email address must be 94 characters or fewer.
Pay-Per-View Access
$41.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
162 Views
View Metrics
How consumers perceive and react to AI-chatbots in service recovery: the serial mediating role of mind perception and psychological distance
Health and safety climates: influences on engagement and retention for frontline service employees
Restoring trust: gratitude vs. apology in healthcare service recovery
How parasocial relationships drive purchase intentions: a meta-analysis

Suggested Reading

A comparative assessment of some major quality awards
International Journal of Quality & Reliability Management (December,1995)
The UK Quality Award ‐ the 1996 winners and runners‐up
Managing Service Quality: An International Journal (April,1997)
Millennium prize
Education + Training (March,1999)
Performance excellence: a QFD approach
International Journal of Quality & Reliability Management (February,2003)
ICL High Performance Technology: winner of the 1995 UK Quality Award
Managing Service Quality: An International Journal (August,1996)

Related Chapters

What We Can Do Right Now: What Needs Further Research?
The School to Prison Pipeline: The Role of Culture and Discipline in School
‘It doesn't have to be like this’
The Intersections of a Working-Class Academic Identity: A Class Apart
Mental Health, Addiction and Dual Diagnosis: National and International Policy Context
Different Diagnoses, Similar Experiences: Narratives of Mental Health, Addiction Recovery and Dual Diagnosis

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal