Issues

Book Review

Managing Service Operations

K. Narasimhan
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Identifying competitive customer value propositions in retailing

Timo Rintamäki; Hannu Kuusela; Lasse Mitronen
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E‐strategy in the UK retail grocery sector: a resource‐based analysis

Fiona Ellis‐Chadwick; Neil F. Doherty; Leonidas Anastasakis
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Learning in a service context: going backstage

Karolina Wägar
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The role of intrinsic and extrinsic quality attributes on consumer behaviour for traditional food products

Joel Espejel; Carmina Fandos; Carlos Flavián
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Customer complaint behaviour from the perspective of the service‐dominant logic of marketing

Bård Tronvoll
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Culture and service quality expectations: Evidence from Generation Y consumers in Malaysia

Karen Kueh; Boo Ho Voon
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Emerald Literati Network

2007 Awards for Excellence

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