Issues

Special Issue: Selected papers from the QUIS11 Symposium. Guest Editor: Jay Kandampully

Service innovations in manufacturing firms

Ida Gremyr; Nina Löfberg; Lars Witell
View articletitled, Service innovations in manufacturing firms
Open the PDF for Service innovations in manufacturing firms in another window
Add to Citation Manager for Service innovations in manufacturing firms

Service business development in small and medium capital goods manufacturing companies

Heiko Gebauer; Marco Paiola; Bo Edvardsson
View articletitled, Service business development in small and medium capital goods manufacturing companies
Open the PDF for Service business development in small and medium capital goods manufacturing companies in another window
Add to Citation Manager for Service business development in small and medium capital goods manufacturing companies

The burdens of ownership: reasons for preferring renting

Sabine Moeller; Kristina Wittkowski
View articletitled, The burdens of ownership: reasons for preferring renting
Open the PDF for The burdens of ownership: reasons for preferring renting in another window
Add to Citation Manager for The burdens of ownership: reasons for preferring renting

Quality in group service encounters: A theoretical exploration of the concept of a simultaneous multi‐customer co‐creation process

Jörg Finsterwalder; Sven Tuzovic
View articletitled, Quality in group service encounters<span class="subtitle-colon">: </span><span class="subtitle">A theoretical exploration of the concept of a simultaneous multi‐customer co‐creation process</span>
Open the PDF for Quality in group service encounters<span class="subtitle-colon">: </span><span class="subtitle">A theoretical exploration of the concept of a simultaneous multi‐customer co‐creation process</span> in another window
Add to Citation Manager for Quality in group service encounters<span class="subtitle-colon">: </span><span class="subtitle">A theoretical exploration of the concept of a simultaneous multi‐customer co‐creation process</span>

Coping with confusion: The case of the Dutch mobile phone market

Hans Kasper; Josée Bloemer; Paul H. Driessen
View articletitled, Coping with confusion<span class="subtitle-colon">: </span><span class="subtitle">The case of the Dutch mobile phone market</span>
Open the PDF for Coping with confusion<span class="subtitle-colon">: </span><span class="subtitle">The case of the Dutch mobile phone market</span> in another window
Add to Citation Manager for Coping with confusion<span class="subtitle-colon">: </span><span class="subtitle">The case of the Dutch mobile phone market</span>

Editorial

Editorial

Jay Kandampully
View articletitled, Editorial
Add to Citation Manager for Editorial