Issues

Special Issue: Selected papers from SERVSIG Conference 2010. Guest Editors: Raymond P. Fisk, Lia Patricio

The orchestrating firm: value creation in the video game industry

Mikael Gidhagen; Oscar Persson Ridell; David Sörhammar
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Reputation attributes in retailing services: managerial perspective

Raija Järvinen; Kati Suomi
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Complex service recovery processes: how to avoid triple deviation

Bo Edvardsson; Bård Tronvoll; Ritva Höykinpuro
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The role of technology readiness in self‐service technology acceptance

Jiun‐Sheng Chris Lin; Hsing‐Chi Chang
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Internalisation or externalisation?: Examining organisational arrangements for industrial services

Christian Kowalkowski; Daniel Kindström; Lars Witell
View articletitled, Internalisation or externalisation?<span class="subtitle-colon">: </span><span class="subtitle">Examining organisational arrangements for industrial services</span>
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The influence of service environments on customer emotion and service outcomes

Jiun‐Sheng Chris Lin; Haw‐Yi Liang
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Guest editorial

A brief history of SERVSIG

Raymond P. Fisk; Lia Patrício
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