Issues

Special Issue: Advances in service research in Australasia and Asia Pacific. Guest Editors: Jill Sweeney, Cheryl Leo

Guest editorial

Dr Cheryl Leo; Jillian C. Sweeney
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Broadening brand engagement within the service-centric perspective: An intersubjective hermeneutic framework

Yuri Seo; Carol Kelleher; Roderick J. Brodie
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Branded marketing events: engaging Australian and French wine consumers

Teagan Altschwager; Jodie Conduit; Tatiana Bouzdine-Chameeva; Steve Goodman
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Consumer construal of separation in virtual services

Nicole Hartley; Teegan Green
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A multilevel consideration of service design conditions: Towards a portfolio of organisational capabilities, interactive practices and individual abilities

Ingo Oswald Karpen; Gerda Gemser; Giulia Calabretta
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Markets and market boundaries: a social practice approach

Martyn Gosling; James Richard; Yuri Seo
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Measuring quality variations in e-service

Yen-Chun Chen; Yung-Cheng Shen; Crystal Tzu-Ying Lee; Fu-Kai Yu
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Patient participatory behaviours in healthcare service delivery: Self-determination theory (SDT) perspective

Kofi Osei-Frimpong
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Service excellence in the light of cultural diversity: the impact of metacognitive cultural intelligence

Melanie P. Lorenz; Jase R. Ramsey; Ayesha Tariq; Daniel L. Morrell
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The potential of management accounting and control in global operations: Profitability-driven service business development

Anni Lindholm; Teemu Juhani Laine; Petri Suomala
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